17-Point Worksheet
A step-by-step checklist to identify missed-call risks at your dental practice.
Get the full checklist to ensure your front desk never misses a beat - even during breaks, lunch, or busy periods.
Gaps in front desk coverage lead to missed calls, frustrated patients, and lost revenue. This checklist helps you identify coverage gaps and implement solutions to ensure consistent patient communication throughout the day.
Start by understanding where your coverage gaps exist.
Document when calls come in to identify peak times that need extra coverage.
Real situation: Many practices discover they miss 30% of calls during the lunch hour when only one person is covering.
List times when front desk is understaffed: breaks, lunch, meetings, sick days, vacations.
Estimate revenue lost from calls that go to voicemail or ring unanswered.
Real situation: If your average new patient is worth $800 and you miss 5 calls per day, that's potentially $4,000/day in lost opportunity.
Implement these strategies to eliminate gaps.
Schedule team members for different lunch times to maintain coverage.
Train hygienists or assistants to answer basic calls during high-volume periods.
Route calls to a manager's cell phone after 3-4 rings during short gaps.
AI receptionists can handle calls during any gap - lunch, after hours, holidays, or when lines are busy.
Real situation: Practices using AI phone coverage report capturing 40% more after-hours appointment requests.
Track your progress and continuously improve coverage.
Check for missed calls, hold times, and abandoned calls to spot coverage issues.
Ask new patients how easy it was to reach your office.
Aim for 95%+ of calls answered within 3 rings during business hours.
Every missed call is a missed opportunity. By implementing systematic coverage solutions, you ensure that patients can always reach your practice when they need you. Start with the highest-impact gaps first, then work toward comprehensive coverage.
Our AI receptionist provides instant, professional coverage 24/7 - no scheduling conflicts, no sick days, no gaps.
Yes, completely free.
